At VitalSip, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our Return & Refund Policy ensures a smooth and hassle-free process.
Return Window:
- We accept returns within 180 days from the date of purchase.
Return Shipping:
- All returns are free of charge. We will provide you with a prepaid return shipping label.
Return Approval Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. This process typically takes 3 to 5 business days.
Refund Processing:
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3 to 5 business days for the funds to reflect in your account.
Conditions for Return:
- Items must be returned in their original condition, including tags, packaging, and any accessories.
- Products that are damaged or missing parts not due to our error may not be eligible for a full refund.
How to Initiate a Return:
- Contact our customer service team at [email protected] with your order number and reason for return.
- We will provide you with a return authorization and a prepaid shipping label.
Non-Returnable Items:
- Certain items are non-returnable for hygiene reasons, such as opened health and wellness products.
Return Address:
- 79 Macquarie St, Sydney NSW 2000, Australia
Contact Us:
- If you have any questions or need assistance with your return, please contact us at [email protected].
Thank you for shopping with VitalSip. Your satisfaction is our priority, and we strive to provide the best customer service experience.
Sincerely, The VitalSip Team